Auto-RX Support Questions for Pharmaserve
The most common questions are below. If you need further help please do not hesitate to contact us at 630-351-9282 or email info@rxftp.com
How Often is the pricing updated?
The system automatically contacts our File Transfer Point on the first day of the month between the hrs of 4 AM and 5 AM. The programs then send the files to your server which runs the update and is ready when you open.
How do I know it has run?
A message will be on the screen in the morning on your client telling you the files transfer is complete. You can further confirm that the server has completed the task by looking up any popular generic drug in Pharmaserv. The last updated field in the drug record will coincide with the first of the current month.
How do I know if it did not run?
An error will appear on the client indicating the reason for the failure. Calling Rx-Net will resolve the problem and fix the reason for the error.
How do I add new drugs for pricing?
You can add drugs to your system such as a new brand generic and click on the Rx-Net shortcut to FTP Update. The system will access the FTP site and update the pricing.
How do I change pricing strategies?
You can change who you want to compete with, change the minimum price, apply patient discount, change zip codes and third party pricing override for brand or brand and generic.
How often can I change pricing strategies?
You can change as many times as you wish. Many new pharmacies start of with the most competitive pricing then gradually increase the pricing as the pharmacy get established.
Can I override the pricing?
Yes, you can at the time of filling the prescription.
Can I control individual drug pricing to reflect the competition in my area?
Yes, you can control the pricing by adding a positive or negative markup in the drug record, use of special pricing and premium pricing add on or subtractions. This options remain under your control and will not be removed by Auto-Rx-Net.
Will run if my computer is turned off at night?
No, It will not but, you can manually run the update when you arrive or any time during the day. The update run in background with no interference with your prescription processing.
